Refund Policy

Returns
To complete your return, we require a receipt or proof of purchase.
We do not accept for refund:
– any item not in its original condition, is damaged or missing parts for reasons not due to
our error;
Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or rejection
of your refund.
If you are approved, then your refund will be processed, and a credit will automatically
be applied to your credit card or original method of payment, refunds may take up to 20 working days after receiving product back.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is
officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact
us at sales@autoprestige.co.nz.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for
the same item, send us an email at sales@autoprestige.co.nz and send your item to:
Auto Prestige Performance Accessories Ltd., 89 Ellice Rd., Wairau Valley, 1B, AUK,
Auckland 0630, New Zealand.
Shipping
To return your product, you should mail your product to: Auto Prestige Performance
Accessories Ltd., 89 Ellice Rd., Wairau Valley, 1B, AUK, Auckland 0630, New Zealand

When you buy a product or service, the sale is final unless the item breaches a guarantee under the Consumer Guarantees Act. The retailer doesn’t have to give you a refund or exchange if:

  • you change your mind
  • your circumstances change
  • you find cheaper products elsewhere.

.
Depending on where you live, the time it may take for your exchanged product to reach
you, may vary.

Installation is an optional extra for all accessories sold on website, none of our products prices include installation. All installations comes with 1 year warranty. We are not responsible for DYI or unprofessional installation/painting, so we strongly suggest you to use our service.

If you are shipping an item over $75, you should consider using a trackable shipping
service or purchasing shipping insurance. We don’t guarantee that we will receive your
returned item.

By making a purchase with us, you covered with consumer guarantees act

 

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